Frequently Asked iBistro Questions

For a full list of "How To's" and further details on using iBistro, please see our iBistro help files.

Login Information

• What are my User ID & PIN?
  • Your UserID is your library card's barcode.
  • If you are unsure of your PIN#, please contact your library. Often it's the last 4 digits of your phone number.
  • If you are using a k-12 barcode your pin number is 9999
  • Please enter your barcode without any spaces or letters (which may be present on your library card).
• Why should I log in with my barcode?
  If you log in with your barcode, you may:
  • Place items on hold
  • Access online databases
  • Select & Configure "My Favorites"
  • Review your Account
  • Search the Catalog
  • View the Best Seller's Lists
  • Access Websites from LibraryHQ
• What can I do if I log in with the "Guest Login"?
  • Search the Catalog
  • View the Best Seller's Lists
  • Access Websites from LibraryHQ

Email/Library Notice Issues

• How come I haven't received any email notices?
  The problem we have been noticing is a large number of emails being sent from the SAILS Network, which are returned to us because they are seen as SPAM. There are a number of things you can do to prevent this and get your email notices.

  Please view the instructions on changing/updating your email settings, based on your email provider.

• What kind of notices can I receive from the Network?
  • Reminders for items which will soon be due.
  • Notices that holds are ready for pick-up.
  • Notices that the network has received an item by your favorite author or subject.
  • Occasional announcements from your library.

• What are My Favorites?
  Subject and Authors you select from the "Full Details" page. Once selected, the library will notify you, via email, when new titles are put into the system, which match these selections. Learn how to create "favorites".

• Why do I get the message: iBistro Not Available?
  The iBistro system will be unavailable nightly from approximately 12am to 1am. This is when scheduled maintenance will be performed. Thank you for your understanding.
• What are the minimum browser requirements to use iBistro?
  You must have a javascript enabled browser and our vendor recommends the newest version of all browsers. Compatible Internet browsers:
  The online catalog works with Internet Explorer, Firefox, Chrome and Safari. (This is not a comprehensive list of browsers - just those we know have been tested on.) Some proprietary browsers, such as Compuserve, may not work well. We suggest you use one of the browsers listed above. The “My Account” tabs do not display properly in Opera. Opera users can follow these steps, taken from http://www.opera.com/support/kb/view/843/ to display the “My Account” tabs:
  1. From the menu, select Tools > Quick preferences > Edit site preferences (Mac: Opera > Quick preferences > Edit site preferences)
  2. Click the "Network" tab
  3. In the "Browser identification" drop‐down, select "Identify as Internet Explorer" or "Identify as Firefox"
  4. Click "OK"
  5. Reload the page