Library Customer Services Associate

Part Time Library Customer Services Associate

Description:

Duties/Description: Customer Services Associates provide direct service to library users
primarily by: checking-out, renewing, reserving and requesting library materials; issuing library
cards and maintaining library records; responding to user inquiries and requests;
recommending books and other materials that may be of interest to the user; instructing users
in how to use library equipment and other services, including electronic services; explaining to
users the policies and rules of the library and network, resolving routine problems and referring
users to others who can provide further assistance. Customer Services Associates also check-in
materials, re-shelve materials, and process inter-library loans. Customer Services may be
required to engage in other related activities as required.
Minimum Qualifications: Applicants must have a high school diploma or its equivalent.
Applicants must be capable of operating a cash register, a personal computer, and related
peripheral devices. Applicants must have basic knowledge of current Windows operating
system, and Internet browsers and social media applications. Preference will also be shown to
those with experience using automated library computer systems and the SIRSI/Dynix in
particular.
Other Required Skills and Abilities: Customer Services Associates must have a strong
commitment to public service and have the ability to interact courteously and patiently with
the library users. Applicants must be able to communicate effectively with users and co-
workers.
Applicants must be capable of understanding and executing the operational routines defined by
the policies and procedures of the library and the SAILS network. A familiarity with public
library services and practices is highly desirable. Preference will be given to those with prior
library work experience and/or those with work experience involving direct service to
customers.
Applicants must be able to work as a member of a team, adjust their activities to fluctuating
demands of library users, and perform task despite frequent interruptions.
Physical Effort: Work effort involves sitting, stooping, walking, and standing. There may be a
need to stretch, bend, reach lift 25 pounds, and push or pull fully loaded library booktrucks.
Duties require standing effectively 90% of the time, and requires intermittent physical effort to
move library materials and return them to the shelving.
Hours & Conditions: This is part-time position and the person hired will typically work between
12 and 15.5 hours per week. Work schedule includes some evenings and Saturdays.
This position is covered under a collective bargaining agreement between the Town and the
Seekonk Public Library Employees Association, MLSA, AFT Mass.


Qualifications: 

Minimum Qualifications: Applicants must have a high school diploma or its equivalent.
Applicants must be capable of operating a cash register, a personal computer, and related
peripheral devices. Applicants must have basic knowledge of current Windows operating
system, and Internet browsers and social media applications. Preference will also be shown to
those with experience using automated library computer systems and the SIRSI/Dynix in
particular.


Education Required: high school diploma or its equivalent.

Salary: The starting pay rate at Step 1 is $17.81 per hour, and increases annually in three additional steps. There are no additional benefits.

Closing Date: 04/30/2023

Contact Information: 

Please submit a completed Town of Seekonk Employment Application form to the

Kathleen Hibbert, Library Director
c/o Town Administrator’s Office
Seekonk Town Hall
100 Peck St.
Seekonk, MA 02771
The form can be obtained at the Library and the Town Administrator’s office in Town Hall, or it
can be downloaded from the town website at https://www.seekonk-ma.gov/administration/
pages/employment-opportunities.


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