Library Account

Log into your account, reset your password, or renew your library card here.

Login

Log into your Enterprise account

Select your library and search the network!


Forgot My Password

Forgot your password? Reset it here. – you must have an email address in your library account.


Update My Account

Use our Account Update Form to change your email, renew your account, and more.


Additional Troubleshooting

  • I changed my e-mail – Please contact your library so they can update your account, or fill out our Account Update Form.
  • My login doesn’t work!
    • Your User ID is your library card’s barcode.
    • If you are unsure of your password, please contact your library. Often it’s the last 4 digits of your phone number.
    • If you are using a k-12 barcode your password may be 9999
    • Please enter your barcode without any spaces or letters (which may be present on your library card).
    • Forgot your password? Get it here.
  • I lost my card – Contact your library and they will be happy to update your account with a new card. See our list of libraries for their contact information.
  • My card expired – Contact your library or fill out our Account Update form to enter your current information.
  • I want to delete my library account – Please email support@sailsinc.org, or contact your library, and we’ll be happy to help.
  • I need a library card – Don’t have a library card?
  • Online registrations become active immediately.
  • You can place up to 5 holds
  • Get into the online magazines & newspapers
  • Checkout and download Overdrive books & music

Email/Library Notice Issues

  • How come I haven’t received any email notices?

    The problem could be they are seen as SPAM. There are a number of things you can do to prevent this and get your email notices.

    >> Please view the instructions on changing/updating your email settings, based on your email provider.
  • What kind of notices can I receive from the Network?

    • Reminders for items which will soon be due.

    • Notices that holds are ready for pick-up.

    • Emails for items that are overdue.