patron services

pages/posts related to patron service; opac, comcat, overdrive

Commonwealth Catalog

Comcat CatStaff Login: 

URL:  https://commonwealthcatalog.org
Choose your library from the list to login
All libraries log in to the system using the username: ill staff (with space)
*If you need your password, please contact SAILS (support@sailsinc.org)

Staff Requesting on Behalf of a Patron

  1. Log in as staff
  2. Go to item record and click Request. Staff will be prompted to search for the desired patron.
  3. Note: A patron must have logged to ComCat in at least once in order for them to appear in the patron selection list.
    • Select a patron.
    • The request form will appear with the patron’s information
    • Click Submit to send the request.
  4. When Staff request on behalf of a patron:
    • The request is automatically approved and sent out, even if the patron’s account is set to require staff approval
    • Staff can override the “Duplicate Request” message – submit more than one request for the same item
    • Staff can override if the item is available in their local system

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Overdrive Help Form

Please use this form for reporting questions and problems regarding our downloadable book service.

Having trouble logging in? 1st try entering your password in all CAPS or reset your password using the password reset request.

Overdrive has online help to guide you through finding answers to common problems.

If you received a message that your card has expired, please contact your library.

**Note - these requests are usually handled during normal business hours (M-F, 8-4).

Please go to our PIN Reset Form and a recovery link will be emailed to the email address in your library account.

Thank you!

Account Update Form

Please use this form to let us know how you would like to be contacted for overdue notices and available holds.
If you forget your password / PIN to log into Enterprise, there's a "forgot my PIN/Password" option, but you must have an email address in your record. You can use this form to request your email be added.

Options:

Telephone call (Automated voice notification) - A recorded voice will leave a message. The message will indicate where the item is being held and how many items are being held but will not give the title of the reserved item or the name of the person for whom it's being held.

Text Message (SMS) - Messages are sent when reserved items are available for pickup and after they are overdue.

Email- Messages are sent when reserved items are available for pickup, before items are due to be returned and after they are overdue. If you choose this method, please be sure that you check your e-mail regularly. You must also configure any spam blocking program to accept messages from sirsi@salp.sailsinc.org. If you are already receiving email notices, the only change will the addition of overdue notices instead of getting the paper notices in the mail.

First
Last
* (For text messages, phone service provider may charge fees)
You may also use this space to alert your library that your mailing address has changed.