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Valuing Patron Privacy – Next Step Nov. 21st

Last spring, the SAILS libraries voted to remove titles and authors from email notices, as part of the effort to enhance privacy measures for SAILS patrons. We all realized that a title may be enough to reveal potentially sensitive and personal information. Imagine putting a hold on a book about a health or relationship issue and not remembering to close your email message, leaving it open for anyone to see. Have you ever had the email alert pop-up on your phone, saying your book is ready? Again, that's not private. More often than not, this isn't an issue, but for when it is, we need to respect and protect an individual's right to privacy. The SAILS office plans to implement this change on Monday, November 21.

All notices sent via email, including hold pickup notices, hold reminders, overdue notices, pre-due notices, and assumed lost notices, will no longer include the title or author. The notices will, however, include a direct link to My Account with the barcode field already entered, so you'll only need to enter your password. If you want to look up the title information, just click on the link and enter your password to see which titles are available or due. The notices
will also include the item barcode and item type.

Text and automated voice notices have always excluded this information. Printed and mailed assumed lost notices and bills will continue to contain title/author information. If you would like to create a more secure password, follow this link to the password reset form: https://sails.ent.sirsi.net/client/en_US/default/changepinpage/SYMWS/DEFAULT/$N
The reset link will go to the email address in your library record. Please contact your library if you need your account updated with your email address or if you have any questions.


On October 6th, library staff will no longer be able to view PINs/Passwords. If you forget your login, staff will need to reset your PIN/password. This document will hopefully answer your questions about the change. Please contact your library if you have any questions. Read more in our FAQ.

Why are we making this change?

It is a standard practice that “User personal identification numbers (PINs) and Passwords stored in the Library Management System should be encrypted so that only the user has access to them, i.e. library staff cannot view them… In addition, the LMS should provide users with the ability to set their PIN/Password  themselves without having to reveal it to library staff.”

In addition to being unavailable for view by library staff, secured PINs/Passwords are also inaccessible to people who gain unauthorized access to the system through a data breach. Masking both staff and patron PINs/Passwords is essential to maintaining the security of the system.

Answers to other questions may be found in our FAQ.

Password/Login Changes

When we start anonymizing your pins/passwords on October 6th, if you forget your password, you'll have two options. If you have an email address in your library account, you can go to our password reset link, and request a new password. If you don't have an email address in your library account, you'll need to get in touch with your library so they can reset it to the last four digits of the phone number in your record.

As of October 6th, library staff will not have access to view your password.

If you add your email to your account, you'll be able to go to the password reset link and create a new password, which is advisable. At that point, only you will know your password to access your library account. So be sure to ask your library to put your email in your account. Then you'll be sure to have 24/7 access to the system.

New search result display – Enterprise

Today we are working to turn on a new feature in Enterprise. It gives an extra way to view what material formats are available on a title. Here is a pdf explaining what to expect. This is available only in Enterprise, not on the app or in the mobile version. This is something that's been requested and we'll certainly update if it becomes available. 

Library Service Offerings

Be sure to visit the library's website for current hours of operation.
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Acushnet Public Library (508) 998-0270
Apponequet High School 5089472660
Assonet - Hathaway Library (508) 644-2385
Attleboro High School (508) 222-5150 x1228
Attleboro Public Library (508) 222-0157
Beckwith Middle School (508) 252-5080
Berkley Public Library (508) 822-3329
Bridgewater Public Library (508) 697-3331
Carver Public Library (508) 866-3415
Dartmouth Public Library - North Branch (508) 999-0728
Dartmouth - Southworth Library (508) 999-0726
Dighton Elementary School 508-910-0900 x2402
Dighton Middle School (508) 669-4200
Dighton Public Library (508) 669-6421
Dighton Rehoboth Regional High School 5082525025
Durfee High School - Keeley Library 508.675.8100 x41809
East Bridgewater Central School (508) 378-8204
East Bridgewater Jr/Sr High School (508) 378-8214 x1012
East Bridgewater Public Library (508) 378-1616
East Freetown - White Library (508) 763-5344
Easton - Ames Free Library (508) 238-2000
Fairhaven - The Millicent Library (508) 992-5342
Fall River Historic Society - The Charlton Library (508) 679-1071
Fall River Public Library (508) 324-2700
Foxboro - Ahern Middle School (508) 543-1610 x323
Foxboro - Boyden Library (508) 543-1245
Foxborough High School (508) 543-1616
Halifax - Holmes Public Library (781) 293-2271
Hanson Public Library (781) 293-2151
Lakeville Free Public Library (508) 947-9028
Mansfield Public Library (508) 261-7380
Marion Elizabeth Taber Library (508) 748-1252
Massachusetts Maritime Academy - American Bureau of Shipping Information Commons (508) 830-5034
Mattapoisett Public Library (508) 758-4171
Middleborough Public Library (508) 946-2470
New Bedford Bookmobile 508-991-6214
New Bedford Casa da Saudade (508) 991-6218
New Bedford High (508) 997-4511 x2354
New Bedford Howland Green (508) 991-6212
New Bedford Lawler (508) 991-6216
New Bedford Main Library (508) 991-6275
New Bedford Wilks (508) 991-6214
Norfolk - Freeman Kennedy School (508) 528-1266 x1330
Norfolk H. Olive Day School (508) 541-5475 x2012
Norfolk Public Library (508) 528-3380 x2
North Attleboro - Richards Memorial Library (508) 699-0122
Norton Public Library (508) 285-0265
Palmer River Elementary School (508) 252-5100
Pembroke Public Library (781) 293-6771
Plainville Public Library (508) 695-1784
Plympton Public Library (781) 585-4551
Raynham Public Library (508) 823-1344
Rehoboth - Blanding Public Library (508) 252-4236
Rochester - Joseph Plumb Memorial Library (508)763-8600
SAILS Headquarters (508) 946-8600 x211
Seekonk - Dr. Kevin M. Hurley Middle School Library (508) 761-7570
Seekonk - George R. Martin School (508) 336-7558
Seekonk - Mildred H. Aitken School (508) 336-5230
Seekonk High School Library (508) 336-7272
Seekonk Public Library (508) 336-8230
Somerset Berkley Regional High School (508) 324-3115 x543
Somerset Public Library (508) 646-2829
Southeastern Regional School District (508) 230-1200
Swansea Free Public Library (508) 674-9609
Taunton Public Library (508) 821-1410
Wareham - Spinney Branch (508) 291-3095
Wareham Free Library (508) 295-2343
West Bridgewater Public Library (508) 894-1255
Westport Free Public Library (508) 636-1100
Wrentham Public Schools Library - Delaney School (508) 384-5430
Wrentham - Fiske Library 508-384-5440
Wrentham Public Schools Library - Roderick School (508) 384-5435