When we start anonymizing your pins/passwords on October 6th, if you forget your password, you'll have two options. If you have an email address in your library account, you can go to our password reset link, and request a new password. If you don't have an email address in your library account, you'll need to get in touch with your library so they can reset it to the last four digits of the phone number in your record.

As of October 6th, library staff will not have access to view your password.

If you add your email to your account, you'll be able to go to the password reset link and create a new password, which is advisable. At that point, only you will know your password to access your library account. So be sure to ask your library to put your email in your account. Then you'll be sure to have 24/7 access to the system.