We Heard You! – Training for FY19

One comment we received a couple of times on our last survey was why the SAILS staff can’t come out to libraries and do onsite training, since staff can’t easily get to our offices. Well we love coming to libraries to train! There are many benefits doing training at the library. The main one is that everyone at the library hears the same information. Procedures are done because “we’ve
always done it that way” and you may not know there are other ways of doing what is being tried. Maybe there’s a more efficient way of doing it or  sometimes we hear of a frustration point at the circ desk, for example, and it turns out something isn’t working properly because the properties at the workstation need to be changed. Being onsite often brings out these
issues, since being at the place it happens triggers the memory of what’s happening. We can also help you change your properties if we’re there and can also see examples of what’s happening and better troubleshoot.
If having us come out and train your staff sounds good, we have a form online at:
We will need the approval of the director to train onsite but the form is open to anyone and can possibly get a conversation going if you’re not quite ready to schedule the time. If you have any questions or concerns, please email support@sailsinc.org.

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