pages/posts related to patron service; opac, comcat, overdrive
Do you know as a patron of a SAILS member library, you have access to the terrific reader's advisory tool, Novelist? Since we have NovelistPlus, content spans all ages! The subscription started on July 1st and in the Enterprise catalog, you can go to the item details page and view the added content from Novelist. You can also go direct to Novelist. We currently have a page on the SAILS website you can log in after selecting your library. Here is the page: https://wp.me/P6JtVr-2iQ. There is also a powerpoint tutorial showing available features.
Thanks to Melissa Campbell for suggesting the use of this form for items being returned with a problem. You may use this customizable form for when you check in an item and you need to alert the library where the item is headed that there is something wrong with it. Maybe it has a part missing or damaged and the receiving library will know right away. It is in Word Format so you save the form with the name of your library in the space that has From **your** Library.
It is possible to use the check-in notes to achieve the same thing but that does require that the library staff member discharging the to item to read the note and sometimes you may not want to discharge the item until the problem has been solved.
The form is posted here https://sailsinc.org/circulation-desktop/circulation-forms/
URL: https://commonwealthcatalog.org Choose your library from the list to login
All libraries log in to the system using the username: ill staff (with space)
*If you need your password, please contact SAILS (support@sailsinc.org)
Staff Requesting on Behalf of a Patron
Log in as staff
Go to item record and click Request. Staff will be prompted to search for the desired patron.
Note: A patron must have logged to ComCat in at least once in order for them to appear in the patron selection list.
• Select a patron.
• The request form will appear with the patron’s information
• Click Submit to send the request.
When Staff request on behalf of a patron:
• The request is automatically approved and sent out, even if the patron’s account is set to require staff approval
• Staff can override the “Duplicate Request” message – submit more than one request for the same item
• Staff can override if the item is available in their local system
» Help files can be found within Enterprise in the upper right corner.
» Also, visit the FAQ page in Enterprise for workarounds, known issues, browser compatibility, and training videos
» Patron brochures
» Logins - for each library's Enterprise instance
Overdrive
» Common solutions - Patrons often have the same issues when they upgrade or begin using Overdrive. Here are several solutions to fix these.
» Overdrive Training Center - Planning a training class for users of your OverDrive service? Download OverDrive’s presentation template to get started. Also review training produced for staff. (Overdrive produced)
» Compatible eBook reader chart - A complete list of library eBook-compatible devices. This file can be printed and distributed, and is particularly helpful to customers who are in the market for a new device. (Overdrive produced)
» System preferences (pc res) - from the 3.4 manual
» Contact SAILS if you need the login to the Envisionware support site.
Workflows
» Searching in Workflows - Tips and tricks for using Item Search & Display Wizard to better find just what you're looking for to research items and place holds.
» Searching Handout - A quick reference guide for using Item Search & Display as a reference tool.
» Requests - You are no longer able to process patron requests through Workflows. Patrons can email you via a form on Enterprise as a replacement.
Right click on your library and left click on "copy link address"
paste the URL on your website so your patrons can automatically log into Tumblebooks.
Log into your library's tumblebooks account and click on "TumbleAdmin" at the bottom of the page. See your stats here and go to "downloads" to get graphics.
Overdrive Produced how to guides - Customizable handouts that outlines basic steps for getting started with eBooks on an eBook reader or mobile device.
Brochure Template for your library to customize (Microsoft Publisher format) If you don't have Publisher, you may request to have SAILS customize it for you. Just email us the information and we'll send you back a print quality Adobe .pdf file.
Do you know as a patron of a SAILS member library, you have access to the terrific reader's advisory tool, Novelist? Since we have NovelistPlus, content spans all ages! The subscription started on July 1st and in the Enterprise catalog, you can go to the item details page and view the added content from Novelist. You can also go direct to Novelist. We currently have a page on the SAILS website you can log in after selecting your library. Here is the page: https://wp.me/P6JtVr-2iQ. There is also a powerpoint tutorial showing available features. 
Staff Login: 